At Gulnaar by Guneet, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a straightforward exchange policy to make your shopping experience hassle-free.

Eligibility Criteria for Exchange:

1. The item must be unused, unworn, and in the same condition as you received it.
2. The original tags, packaging, and labels must be intact.
3. The exchange request must be initiated within 7 working days from the date of delivery.

Exclusions:

Please note that certain items are not eligible for exchange unless they are defective or damaged upon arrival. These exclusions include:

1. Personalized or customized items.
2. Items marked as final sale or clearance.

Initiating an Exchange:

To initiate an exchange, please follow these steps:

1. Contact our Customer Service team at gulnaarbyguneet@gmail.com within 7 days of receiving your order.
2. Provide your order number and details of the item(s) you wish to exchange.
3. Our Customer Service team will guide you through the exchange process and provide you with further instructions.

Return Shipping:

Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure the safe return of your item.

Processing Time:

Once we receive the returned item and verify its eligibility for exchange, we will process your exchange request promptly. Please note that processing time may vary depending on the volume of exchange requests received.

Contact Us:

If you have any questions or concerns about our exchange policy, please don’t hesitate to contact us:

Gulnaar by Guneet

[gulnaarbyguneet@gmail.com]

[ Morning 10:00 Am to 6 :30 PM ]

Note:

This Exchange Policy is subject to change without prior notice.