RETURNS & REFUNDS

We use standard sizes to help you pick the perfect size and also advise to refer to our size chart before confirming the order.
However, if you still want to return your item/items then you may raise a return request within 7 days of receiving the product by mailing us on gulnaarbyguneet@gmail.com.
A return pick-up will be scheduled within 3-4 business days.
The exchange item must be of similar or higher value. You may also WhatsApp us on +91 9650404991 for the same.

Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned dress. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer’s policies.

Non-returnable items: Custom-made dresses, altered dresses, and dresses that have been worn, washed, or altered in any way are not eligible for return.

Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Dresses: If you receive a damaged or defective dress, please contact us immediately at gulnaarbyguneet@gmail.com with details of the product and the defect. We will arrange for a replacement or refund as soon as possible.

Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at gulnaarbyguneet@gmail.com.

Policy Updates: We reserve the right to update or modify this refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting to the website.

By making a purchase from Gulnaar by Guneet, you agree to abide by the terms of this refund and return policy.

If you have any further questions or concerns regarding our refund and return policy, please don’t hesitate to contact us at gulnaarbyguneet@gmail.com.

Thank you for shopping at Gulnaar by Guneet.

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